After performing the Send a Receipt from AXM flow, the section Collection Processing will show the receipts that are still pending to obtain the CFDI. In this section you can check the status of each one of them. This status is reached when a problem occurs in obtaining the CFDI and some action is required by the user.
To access this section you can follow the steps below:
1. Click on “Expenses”
2. Select “Collection Processing”. Next to the legend, a number will appear indicating how many receipts are pending.
3. Pending receipts will be displayed with the following information:
a) OCR-00000: This is the unique ID assigned to the receipt when the photograph of the receipt is uploaded to the system.
b) Date and Time: Shows the date and time the ticket was received by the system.
c) Status: The status of the receipts will change as the process progresses and may show the following statuses:
Receipt Waiting: This status is shown when there is a problem with the process of obtaining the CFDI. For example, if the billing portal is offline or it will take more time to generate the invoice.
Note: If this is the case you will be sent a notification with the waiting time and you can accept or reject the process if you wish.
For other statuses on receipt processing see the following manuals:
