If you lost your password, you can create a new one by following the steps in this section.
1. Enter your email and click || Next || to continue.
2. On the next screen, click the link Forgot password?
3. Write your email and click || Next || to continue.
4. On the next screen, check the option “Send an email confirmation code to” and then click || Next || to continue.
5. You will receive a notification with a verification code. Enter the verification code and the new password, then click || Confirm ||.
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Messages
| Message | Cause | Solution |
| The email address does not have the required format or contains invalid characters. Please enter it again. | The captured email does not have the correct format, or the email is not registered in the system. | Correctly capture the email registered for the user. |
| The password does not satisfy all the requirements (a table is shown). | The password does not meet all the criteria of a new password. | Fulfill all the requirements. |
