Axosnet provides a portal that is our official channel through which support requests can be submitted.
All of our clients receive “Standard Support/Maintenance” at no additional charge. This service provides access to our Service Portal to report incidents or support requests.
The scope of Standard Support is to: addresses questions related to your Subscriptions. In addition, it provides support regarding application availability, as well as incidents or failures in daily operations.
Finally, you can obtain information about updates, upgrades, and maintenance windows. It is important to clarify that requests for new functionality or changes to existing functionality are not included in the standard service.
Visit: http://support.axosnet.com or https://axosnet.atlassian.net/servicedesk/customer/portals.
When you access these URLs, the login to our platform will appear.
Your organization’s email address is used to log in, and after providing your password, you’ll be able to access the portal, from where you can create different types of tickets.
To request support follow the next steps:
1. Log in using your company Email.
2. Select between Reporting an issue or Making a sugestion.
3. Choose an application.
4. Fill the form with the corresponding data and clcik Send.
5. A new window will appear with the details of the request and a confirmation message.
