{"id":39202,"date":"2025-11-21T18:36:07","date_gmt":"2025-11-21T18:36:07","guid":{"rendered":"https:\/\/axosnet.info\/?post_type=docs&#038;p=39202"},"modified":"2025-11-21T21:15:00","modified_gmt":"2025-11-21T21:15:00","password":"","slug":"seguimiento-de-tickets","status":"publish","type":"docs","link":"https:\/\/axosnet.info\/es\/docs\/seguimiento-de-tickets\/","title":{"rendered":"Seguimiento de Tickets"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"39202\" class=\"elementor elementor-39202 elementor-39132\" data-elementor-post-type=\"docs\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fd6f4d2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fd6f4d2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cbc4730\" data-id=\"cbc4730\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e087431 elementor-widget elementor-widget-text-editor\" data-id=\"e087431\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Para consultar el estado de tus tickets abiertos, sigue los siguientes pasos.<\/p><p>1. Haga clic en el icono de su perfil (arriba a la derecha) y seleccione la opci\u00f3n <strong>Solicitudes<\/strong>.<\/p><p><img decoding=\"async\" src=\"https:\/\/axosnet.info\/wp-content\/uploads\/2025\/11\/Tracking-Tickets-ESP-01.png\" \/><\/p><p>2. A continuaci\u00f3n, se le mostrar\u00e1 una lista de todos los tickets y su estado.<\/p><p><img decoding=\"async\" src=\"https:\/\/axosnet.info\/wp-content\/uploads\/2025\/11\/Tracking-Tickets-ESP-02.png\" \/><\/p><p>3. Si desea obtener m\u00e1s informaci\u00f3n o responder al ticket, haga clic en la referencia y se mostrar\u00e1 toda la informaci\u00f3n sobre las respuestas enviadas por el equipo de soporte.<\/p><p><img decoding=\"async\" src=\"https:\/\/axosnet.info\/wp-content\/uploads\/2025\/11\/Tracking-Tickets-ESP-03.png\" \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Para consultar el estado de tus tickets abiertos, sigue los siguientes pasos. 1. Haga clic en el icono de su perfil (arriba a la derecha) y seleccione la opci\u00f3n Solicitudes. 2. A continuaci\u00f3n, se le mostrar\u00e1 una lista de todos los tickets y su estado. 3. Si desea obtener m\u00e1s informaci\u00f3n o responder al ticket, [&hellip;]<\/p>\n","protected":false},"author":36,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"nf_dc_page":"","footnotes":""},"doc_category":[547],"doc_tag":[],"knowledge_base":[147],"class_list":["post-39202","docs","type-docs","status-publish","hentry","doc_category-centro-de-ayuda","knowledge_base-es-notas"],"year_month":"2026-04","word_count":77,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Daniel Galindo","author_nicename":"dgalindo","author_url":"https:\/\/axosnet.info\/es\/author\/dgalindo\/"},"doc_category_info":[{"term_name":"Centro de Ayuda","term_url":"https:\/\/axosnet.info\/es\/docs\/es-notas\/centro-de-ayuda\/"}],"doc_tag_info":[],"knowledge_base_info":[{"term_name":"Notas Recientes","term_url":"https:\/\/axosnet.info\/es\/docs\/es-notas\/","term_slug":"es-notas"}],"knowledge_base_slug":["es-notas"],"_links":{"self":[{"href":"https:\/\/axosnet.info\/es\/wp-json\/wp\/v2\/docs\/39202","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/axosnet.info\/es\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/axosnet.info\/es\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/axosnet.info\/es\/wp-json\/wp\/v2\/users\/36"}],"replies":[{"embeddable":true,"href":"https:\/\/axosnet.info\/es\/wp-json\/wp\/v2\/comments?post=39202"}],"version-history":[{"count":10,"href":"https:\/\/axosnet.info\/es\/wp-json\/wp\/v2\/docs\/39202\/revisions"}],"predecessor-version":[{"id":39303,"href":"https:\/\/axosnet.info\/es\/wp-json\/wp\/v2\/docs\/39202\/revisions\/39303"}],"wp:attachment":[{"href":"https:\/\/axosnet.info\/es\/wp-json\/wp\/v2\/media?parent=39202"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/axosnet.info\/es\/wp-json\/wp\/v2\/doc_category?post=39202"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/axosnet.info\/es\/wp-json\/wp\/v2\/doc_tag?post=39202"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/axosnet.info\/es\/wp-json\/wp\/v2\/knowledge_base?post=39202"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}