{"id":11697,"date":"2023-01-04T01:13:05","date_gmt":"2023-01-04T01:13:05","guid":{"rendered":"https:\/\/rfiii.com\/?post_type=docs&#038;p=11697"},"modified":"2025-09-23T16:43:21","modified_gmt":"2025-09-23T16:43:21","password":"","slug":"servicio-de-mesa","status":"publish","type":"docs","link":"https:\/\/axosnet.info\/es\/docs\/servicio-de-mesa\/","title":{"rendered":"Portal de Ayuda"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"11697\" class=\"elementor elementor-11697 elementor-2916\" data-elementor-post-type=\"docs\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-26d3ef4a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"26d3ef4a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-677d44b9\" data-id=\"677d44b9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a1f8cb8 elementor-widget elementor-widget-text-editor\" data-id=\"4a1f8cb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Esta caracter\u00edstica le permite documentar incidentes del servicio a trav\u00e9s de la plataforma de la &#8220;Mesa de ayuda&#8221;. Esta opci\u00f3n solo est\u00e1 disponible para usuarios con perfil de administrador.<\/p><p>1. Haga clic en el men\u00fa desplegable de su cuenta de usuario en la esquina superior derecha de la p\u00e1gina para mostrar las opciones. A continuaci\u00f3n, seleccione la opci\u00f3n &#8220;Mesa de ayuda&#8221;.<\/p><p><img decoding=\"async\" src=\"https:\/\/axosnet.info\/wp-content\/uploads\/2025\/05\/ACS-Mesa-de-Ayuda_03.png\" \/><\/p><p>2.Ser\u00e1 redirigido a una p\u00e1gina de Axosnet. Aqu\u00ed puede iniciar sesi\u00f3n en el sistema para reportar incidentes.<\/p><p><img decoding=\"async\" src=\"https:\/\/axosnet.info\/wp-content\/uploads\/2025\/05\/ACS-Mesa-de-Ayuda_04.png\" \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Esta caracter\u00edstica le permite documentar incidentes del servicio a trav\u00e9s de la plataforma de la &#8220;Mesa de ayuda&#8221;. Esta opci\u00f3n solo est\u00e1 disponible para usuarios con perfil de administrador. 1. Haga clic en el men\u00fa desplegable de su cuenta de usuario en la esquina superior derecha de la p\u00e1gina para mostrar las opciones. A continuaci\u00f3n, [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"nf_dc_page":"","footnotes":""},"doc_category":[164],"doc_tag":[],"knowledge_base":[153],"class_list":["post-11697","docs","type-docs","status-publish","hentry","doc_category-es-acs-princarac","knowledge_base-es-axosnet-cloud-solutions"],"year_month":"2026-04","word_count":85,"total_views":"117","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"","author_nicename":"","author_url":"https:\/\/axosnet.info\/es\/author\/"},"doc_category_info":[{"term_name":"Principales Caracter\u00edsticas","term_url":"https:\/\/axosnet.info\/es\/docs\/es-axosnet-cloud-solutions\/es-acs-princarac\/"}],"doc_tag_info":[],"knowledge_base_info":[{"term_name":"Axosnet Cloud Solutions (ACS)","term_url":"https:\/\/axosnet.info\/es\/docs\/es-axosnet-cloud-solutions\/","term_slug":"es-axosnet-cloud-solutions"}],"knowledge_base_slug":["es-axosnet-cloud-solutions"],"_links":{"self":[{"href":"https:\/\/axosnet.info\/es\/wp-json\/wp\/v2\/docs\/11697","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/axosnet.info\/es\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/axosnet.info\/es\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/axosnet.info\/es\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/axosnet.info\/es\/wp-json\/wp\/v2\/comments?post=11697"}],"version-history":[{"count":11,"href":"https:\/\/axosnet.info\/es\/wp-json\/wp\/v2\/docs\/11697\/revisions"}],"predecessor-version":[{"id":37497,"href":"https:\/\/axosnet.info\/es\/wp-json\/wp\/v2\/docs\/11697\/revisions\/37497"}],"wp:attachment":[{"href":"https:\/\/axosnet.info\/es\/wp-json\/wp\/v2\/media?parent=11697"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/axosnet.info\/es\/wp-json\/wp\/v2\/doc_category?post=11697"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/axosnet.info\/es\/wp-json\/wp\/v2\/doc_tag?post=11697"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/axosnet.info\/es\/wp-json\/wp\/v2\/knowledge_base?post=11697"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}